Last updated: 2 October 2026
We want you to be happy with what you buy. This page explains when you can get your money back.
1. The quick version
| You bought | Refund if |
|---|---|
| Credit pack (3 or 10) | You ask within 14 days and haven't used any credits from it |
| Pro Monthly or Pro Annual | You ask within 14 days of first subscribing and haven't made a clean export |
| Anything | An export failed or a purchase didn't deliver because of a fault on our side |
Watermarked exports are always free, so you can test every look, format and setting before paying.
2. Your right of withdrawal (EU consumers)
If you live in the EU, you normally have 14 days to withdraw from an online purchase without giving a reason.
For digital content delivered immediately, such as clean exports, this right ends once delivery starts, but only if you:
- expressly asked us to start delivery before the 14 days were up, and
- acknowledged that you lose the right of withdrawal once delivery starts.
You do both by ticking the box at checkout. In practice, a credit pack is delivered when you use its first credit, and Pro is delivered when you make your first clean export. Until then, you can withdraw for a full refund.
3. Pro subscriptions
You can cancel anytime in Account → Billing. Pro stays active until the end of the period you've paid for, and you won't be charged again. We don't give partial refunds for unused time in a period, except where the law requires it or section 4 applies.
4. When something goes wrong
- Failed export: credits are only spent when an export finishes, so a failed export costs nothing.
- Paid but didn't receive credits or Pro: email us with your purchase email and we'll fix it or refund you.
- Charged twice or by mistake: we'll refund the extra charge.
- Video doesn't work as described: tell us what happened. We'll fix it, restore your credit, or refund you.
This doesn't affect your legal rights if digital content is faulty or not as described.
5. How to ask for a refund
Email info@f1com.gr from the address you signed in with. Include what you bought and when. You can also use the form below, but you don't have to.
We'll reply within 3 working days. Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it.
When we refund a credit pack or Pro, the related credits or Pro access are removed.
6. Chargebacks
Please contact us before disputing a charge with your bank. We can usually sort things out faster. If a payment is reversed, the credits or Pro it paid for are removed.
7. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: F1 Communications I.K.E., Gythiou 3-5, 151 22 Marousi, Athens, Greece, info@f1com.gr
I hereby give notice that I withdraw from my contract for the following digital content/service:
Product (credit pack / Pro plan): ______________________
Ordered on: ______________________
Name: ______________________
Email used on MAPROUTE: ______________________
Address: ______________________
Date: ______________________